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Navigation: Home > Customer Service Features
Customer Service
We believe that the best environment to shop in is one that is informative, honest, and secure. That is why OMIT endeavors to provide all of its customers, both on and off the Internet, quality service and a superior shopping experience.
Part of our quality customer service is gaining and maintaining your trust by adhering to strict service guidelines. The criteria that forms the guidelines are:
 Site functionality
This site:
- Uses shopping cart technology and ordering system.
- Accepts multiple credit cards and processes credit cards online. We accept Visa, Master Card, American Express, Discover, Novus, and Delta cards.
- Implements a full product catalog and product search utility.
- Provides a price watch service called Wish List.
- Incorporates product photos in the eStore Catalog.
- Allows viewers to rate individual products using a 10-point rating scale. This rating is completely anonymous and voluntary.
 Communications and Notices
This site:
 Store Standards
OMIT:
- Has a clearly published privacy policy.
- Responds to e-mails within two business days.
- Keeps prices and in-stock information up-to-date and updates them every 48 hours.
- Promises not to disclose customer information to a third-party.
- Uses the latest SSL encryption technology to secure transactions online.
 Order Fulfillment
OMIT:
- Honors prices displayed on the store Web site without any hassle or excuses.
- Provides a fully e-commerce-enabled site (store accepts, processes, and completes online orders entirely online. Follow-up phone calls are only conducted when there is a problem with the order, or for after-sale service).
- Processes orders promptly and sends an e-mail confirmation and order summary immediately upon order submission.
- Provides up-to-date stock information if an item is back-ordered or special-ordered.
- Delivers merchandise in professional packaging.
- Can ship merchandise outside of OMIT's home country.
 After-Sale Service
OMIT:
- Provides online shipment tracking and order status.
- Encourages customers to call with any concern.
- Resolves order problems swiftly and efficiently.
- Follows-up with customers after the sale to ensure satisfaction.
- Researches product prices for inquired items.
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